Returns & Exchanges
At Willow Park Wines & Spirits, we strive for excellence in every bottle, yet we understand that some items may not meet your expectations. Due to provincial regulations, returns on alcoholic beverages must be processed within 14 days of purchase with a valid receipt and the product in its original condition.
Verify Eligibility
Ensure the product is unopened, the seal is intact, and you have the original sales receipt or order confirmation email.
Contact Customer Support
Reach out to our team via email or phone to initiate a return request and confirm if your items are eligible for a refund or exchange.
Return to Store
Bring the item and proof of purchase to any Willow Park Wines & Spirits retail location for an immediate inspection by our cellar masters.
Process Refund
Once approved, your refund will be issued to the original payment method, or you may choose an exchange or store credit for future discoveries.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing