Frequently Asked Questions
Everything you need to know about our premium selection and delivery services.
What are your delivery options and shipping timeframes?
We offer local delivery within the city and standard shipping across the province. Local orders are typically fulfilled within 1-2 business days, while provincial shipping may take 3-5 business days depending on your location.
Do I need to be home to receive my alcohol delivery?
Yes. By law, someone 18 years of age or older must be present to sign for the delivery. Our couriers are required to verify a valid government-issued photo ID before releasing the order.
What is your policy on returning corked or spoiled wine?
We stand by the quality of our products. If you believe a bottle is corked or flawed, please return it to our store with at least 75% of the contents remaining and your original receipt for an exchange or store credit.
Can I order online and pick up my items in-store?
Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your order is packed and ready for collection at our main location.
Do you offer gift wrapping or personalized messages?
Yes, we offer premium gift wrapping and custom greeting cards. You can select these options in your shopping cart before proceeding to checkout to make your gift extra special.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay for a seamless checkout experience.